Privacy policy & cookie verklaring

Events International B.V.

Privacy Declaration

Data privacy is of great importance to Events International B.V. and we want to be open and transparent about the processing of your personal data.

We therefore have a policy that explains how your personal data is processed and protected.

Who is the controller of your personal data?

The Dutch company Events International B.V. (“Events”) is the controller of the personal data you provide to us and is responsible for your personal data under applicable data protection law

Groeneweg 2D

2718AA Zoetermeer

The Netherlands

 

Company registration: Events International B.V.

Chamber of Commerce: 56839634

Authorized representative: S. Velthuis

VAT-number: NL852326129B01

 

Where do we store your data?

The data we collect from you is stored within the European Economic Area (“EEA”) and is not transferred to and processed in a country outside the EEA.

Who has access to your data?

Your data cannot be shared with other companies. We will never forward, sell or exchange your data to / with third parties for marketing purposes.

What is the legal basis for the processing?

For each specific processing of personal data that we collect from you, you will be notified of whether the transfer of personal data is legally required or required to enter into an agreement and whether it is an obligation to provide the personal data and what the possible consequences are if you choose not to do this.

What are your rights?

You have the right to request information about the personal data we hold about you at any time. You can contact Events who can provide you with these personal data by email.

Right to portability

When Events processes your personal data automatically based on your consent or under an agreement, you have the right to receive a copy of your data in a structured, commonly used and machine-readable format, transferred to you or to another party . This only relates to the personal data that you have provided to us.

Right to correction

You have the right to request correction of your personal data if it is incorrect, including the right to have incomplete personal data completed.

If you have a Tickets Deutschland account, you can adjust the personal data on your account.

Right to erasure

You have the right to delete the personal data processed by Events at any time, except in the following situations:

  • You have an ongoing business with customer service
  • You have an open order that has not yet or partially been shipped
  • The date of the event has not yet taken place
  • You are suspected of having abused our services in the past four years or you have been abusing our services in the past four years
  • If you have made a purchase, we will keep your personal data in connection with your transaction for the benefit of the accounting rules

The right to object to processing based on a legitimate interest

You have the right to object to the processing of your personal data based on a legitimate interest of Events. Events will not continue to process the personal data unless we can demonstrate a legal basis for the process that outweighs your interests and rights or as a result of legal claims.

The right to object to direct marketing

You have the right to object to direct marketing, including profile analysis for direct marketing purposes.

If you no longer wish to receive direct marketing, you can

  • Follow the instructions in every marketing email
  • Adjust the settings of your Tickets Deutschland account

Right to restriction

You have the right to request Events to restrict the processing of your personal data in the following circumstances:

  • If you object to a processing based on a legitimate interest of Events, Events will restrict any processing of such data pending verification of the legitimate interest
  • If you have made a claim that your personal data is incorrect, Events must restrict any processing of such data pending verification of the accuracy of the personal data
  • If the processing is illegal, you can object to the deletion of your personal data and request the restriction of the use of your personal data instead
  • If Events no longer needs the personal data, but the personal data is necessary for you to file defensive legal claims

How can you exercise your rights?

We take data protection very seriously. That is why we have a dedicated customer service team that handles your questions regarding your aforementioned rights. You can always reach our employees via info@ticketsde.de

Data Protection Officer

We have not appointed a Data Protection Officer to ensure that we continuously process your personal data in an open, accurate and legal manner. You can contact our customer service at info@ticketsde.de with DPO as subject.

The right to lodge a complaint with a supervisory authority

If you believe that Events does not process your personal data correctly, you can contact us. You also have the right to lodge a complaint with a supervisory authority.

Updates to our privacy statement

It is possible that our privacy statement needs to be updated. The latest version of the privacy statement is always available on our website. We disclose all material changes to the privacy statement, for example regarding the purpose of using your personal data, the identity of the Controller (administrator) or your rights.

ONLINE PURCHASE

Payment details

When you pay for your tickets by bank transfer, PayPal, credit card or iDEAL, only the payment method is registered. Your bank and payment details are not stored. Every payment option is SSL secured. Your payment details are only provided to Mollie. Mollie takes care of the payment methods for us.

Why do we use your personal data?

We use your personal data to manage your purchase online on Events, by processing your orders through our online services and to inform you about the delivery status or any problems regarding the delivery of your items.

We use your personal data to manage your payments.

We also use your data to handle complaints and warranty matters for orders.

Your personal data is used to identify you.

We want to offer you various alternative payment methods and analyze your data to find out which alternative payment methods are available to you, including your payment details

What types of personal data do we process?

We process the following categories of personal data:

  • Contact details, such as name, address, email address and telephone number
  • Payment details
  • Order details

If you have a Tickets Deutschland account, we also process your personal data that has been provided with regard to the account, such as

  • Your account or membership ID
  • Your purchase history

Who has access to your personal data?

Your personal data will not be forwarded to third parties.

What is the legal basis for the processing of your personal data?

The processing of your personal data is necessary to process and deliver your order to Events.

How long do we keep your data?

We keep your data as long as you are an active customer.

DIRECT MARKETING

 

Why do we use your personal data?

We use your personal data to send you marketing offers, information surveys and invitations via e-mails, telephone calls and the post.

To optimize your experience with Events, we provide you with relevant information, we recommend products, we send you reminders about products that you have ordered that you have not yet paid for and we send you personalized offers. All of these great services are based on your previous purchases, which you clicked on and information you provided us.

What types of personal data do we process?

We process the following categories of personal data:

  • Contact details, such as email address, telephone number and address details

If you have a Tickets Deutschland account, we also process your personal data provided with regard to the account, such as:

  • Name
  • Address
  • Order history
  • How you navigated through the site and what you clicked on

Who has access to your personal data?

Data is not forwarded to third parties. We will never forward, sell or exchange your data to / with third parties for marketing purposes.

What is the legal basis for the processing of your personal data?

The processing of your personal data is based on your consent when you agree to receive the newsletter.

The right to withdraw your consent

You have the right to withdraw your consent to the processing of your personal data at any time and to object to direct marketing.

If you choose this, Events will not be able to send you further direct marketing offers or information based on your consent.

If you no longer wish to receive direct marketing, you can:

  • Follow the instructions in every marketing email
  • Adjust the settings of your Tickets Deutschland account

How long do we keep your data?

We keep your data for direct marketing until you withdraw your consent.

Tickets Deutschland ACCOUNT

 

Why do we use your personal data?

We use your personal data to create and manage your personal account, to offer you a personalized and relevant experience with Tickets Deutschland.

We provide you with your order history and details about your orders and allow you to manage your account settings (including your marketing preferences). We also provide you with easy ways to maintain accurate and updated information, such as contact and payment information.

In order to provide you with relevant product recommendations, Events processes your navigation and browsing history on our digital platforms (including website and app), your purchase history and product reviews as well as the data you have provided to us through your account.

What types of personal data do we collect?

We always process your email address and password that you provide us when you sign up for a Tickets Deutschland account.

We process the following categories of personal data if you choose to provide it to us:

  • Contact details such as name, address and telephone number
  • Country
  • Account settings
  • Encrypted payment card information

We process the following categories of personal data when you make a purchase:

  • Order history
  • Delivery information
  • Payment history

We also process the following categories of personal data in connection with your cookies:

  • Click history
  • Navigation and browsing history

Who has access to your personal data?

Data forwarded to third parties will only be used to provide you with the aforementioned services. We use website agencies to optimize the website. We use analysis tools for product assessment.

What is the legal basis for the processing of your personal data?

The processing of your personal data regarding your account is based on your consent when you create your Tickets Deutschland account.

The processing of your personal data to provide you with relevant product information is based on our legitimate interest.

 

The right to withdraw your consent

You have the right to withdraw your consent to the processing of your personal data at any time. If you choose this, your account will cease to exist and Events will not be able to provide you with the aforementioned services.

How long do we keep your data?

We keep your data as long as you have an active Tickets Deutschland account.

You have the right to terminate your account at any time. If you choose this, your account will cease to exist and you will be considered inactive. We keep your personal data in case of legal regulations or an open dispute.

Your data will be deleted after your account has been terminated.

 

The right to object to the processing of your data

You have the right to object to the processing of your personal data based on the legitimate interest of Events by contacting us at info@ticketsde.de. Your account will then be deleted and we will no longer be able to provide our services to you.

 

CUSTOMER SERVICE

 

Why do we use your personal data?

We use your personal data to answer your questions, to handle complaints and warranty matters for orders and to handle technical support matters via email, telephone and social media.

We can also contact you if there is a problem with your order.

 

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